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Terms and Conditions

General

All orders placed via samsbolens.com website or over the phone via Sam's Bolens, LLC, are subject to samsbolens.com Terms & Conditions.  Submission of an order indicates the customer has read, understands and accepts these Terms & Conditions, so we encourage you to contact us if you have any questions.

Website

All transactions made on samsbolens.com website are fulfilled through samsbolens.com and include a shipping and handling fee.

Payment

We accept payment via Mastercard, Visa, American Express, Discover Card or debit cards through Paypal.  In certain circumstances we accept personal checks, but you must get prior authorization. We will hold the order until the check clears.

Sales Tax

If you are a Indiana resident, you will be charged 7% on your purchase.

Pricing

Prices on samsbolens.com website are in effect at the time of order placement and, excluding errors or omissions, will not change during order processing.  All prices are subject to change without notice.

Mistakes

Upon delivery of your package, please immediately check the contents for accuracy.  If we made a mistake, we will correct it at no additional cost to you but we ask that you please Contact Us immediately to report the error, failure to report the error will forfeit the right to return or exchange item.

Damage in Shipping

If you believe your parts were damaged or lost in shipment, please Contact Us immediately and we will communicate with the carrier on your behalf to enter a claim.  Do not throw away the box or any of the contents as doing so may result in the carrier denying the claim.  In the event that the carrier wants to see the packaging or parts before settling the claim, you will need these items available for inspection.  samsbolens.com will re-enter a replacement order for you which will be charged to the carrier.

If your order is being delivered via Freight, you will need to immediately inspect the packaging and contents, so that you can report any damages to the delivery driver before signing for and accepting the delivery.  Please take photos of all problem areas for reference later.  samsbolens.com will not be able to file a claim for damages that are not reported at time of delivery for via Freight shipments.

Defects in Manufacture

If you believe a part you received has a manufacturer defect, please Contact Us immediately.  If we can verify a defect does exist we will replace the part at no additional cost to you.  Note that neither samsbolens.com nor the manufacturer may be held responsible for a customer's misuse of merchandise.

Returns

All sales are final.  There is NO returns on any item(s) that have been installed.  There is NO return on any electrical items. 

Shipping

Samsbolens.com partners with several major carriers for each shipping delivery option, and we will use the most appropriate carrier to deliver your order.  Our standard Service is generally the least expensive.

There may also be additional shipping charges for over-sized or overweight items.  If any additional shipping charges apply, we will contact you prior to shipping your package.

Please note that holidays observed by samsbolens.com and/or the carrier are not considered business days for the purposes of estimating fulfillment or shipping transit times.

Samsbolens.com reserves the right the change carriers to ensure that your package arrives in the fastest time possible.  All services and carriers may not be available for all locations, and availability is subject to change.

Partial Shipments

By default, samsbolens.com holds orders until we can ship them complete.  Customers may request a partial shipment of their order by sending us an email via our Contact Us form or by calling Sam's Bolens, LLC Customer Service.  There is an additional Shipping and Handling fee per partial shipment.  This fee is charged at the time of the partial shipment.

International Shipping

Samsbolens.com ships worldwide daily. Please contact us for a quote.