Shipping
Samsbolens.com partners with several major carriers for each shipping delivery option, and we will use the most appropriate carrier to deliver your order. Our standard Service is generally the least expensive. There may also be additional shipping charges for over-sized or overweight items. If any additional shipping charges apply, we will contact you prior to shipping your package.
Please note that holidays observed by samsbolens.com and/or the carrier are not considered business days for the purposes of estimating fulfillment or shipping transit times.
Samsbolens.com reserves the right the change carriers to ensure that your package arrives in the fastest time possible. All services and carriers may not be available for all locations, and availability is subject to change.
All in-Stock Orders will ship from our warehouse within one business day of placing your order. This includes orders with several parts in them, as long as all of the parts are in stock when they are ordered.
Orders with one or more "special order" parts must be specially ordered and have a longer lead time. This lead time is necessary to acquire parts from the manufacturer. Please note that these lead times indicate the estimated time until your shipment is expected to leave our facility, not the final delivery date. After shipping from our warehouse, packages will follow the package transit times schedule listed in this section.
Partial Shipments
By default, samsbolens.com holds orders until we can ship them complete. Customers may request a partial shipment of their order by sending us an email via our Contact Us form or by calling Sam's Bolens, LLC Customer Service. There is an additional Shipping and Handling fee per partial shipment. This fee is charged at the time of the partial shipment.
International Shipping
Customers who wish for their orders to be shipped outside of the U.S. must contact us directly to place an order with us at this time.
Damage in Shipping
If you believe your parts were damaged or lost in shipment, please Contact Us immediately and we will communicate with the carrier on your behalf to enter a claim. Do not throw away the box or any of the contents as doing so may result in the carrier denying the claim. In the event that the carrier wants to see the packaging or parts before settling the claim, you will need these items available for inspection. samsbolens.com will re-enter a replacement order for you which will be charged to the carrier.
If your order is being delivered via Freight, you will need to immediately inspect the packaging and contents, so that you can report any damages to the delivery driver before signing for and accepting the delivery. Please take photos of all problem areas for reference later. samsbolens.com will not be able to file a claim for damages that are not reported at time of delivery for via Freight shipments.